Fixhos is now in Early Access — the first 10 hotels get free onboarding. Request access →
AI-Powered Hotel Operations

The guest writes.
From there on,
AI handles it.

When a guest sends a request — maintenance, cleaning, room service, transport, info — Fixhos analyzes it, finds the right person, contacts them and runs it through to closure. If no one is available, it activates our network of vetted professionals. You approve. Fixhos does the rest.

Book a 20-min call →▶ Try the AI live
Operations › Live Board
⌕Search tickets, rooms, guests…⌘K
AI live · 4 agents🔔
OPEN TICKETS
12
−3 vs yesterday
AVERAGE RESOLUTION TIME
14min
−42% vs pre-Fixhos
HANDLED BY AI
87%
GUEST SATISFACTION
4.9/5
★★★★★
New 3
Maintenance#4812

Water leak under the sink

📍 Room 312·Sarah Müller
Analyst AI · classifying
● Critical · 9523s ago
Housekeeping#4811

Extra towels requested

📍 Room 208·J. Lambert
Dispatcher AI → Maria C.
● Low2m ago
Front Office#4810

Late check-out request

📍 Room 514·D. Okafor
Replied to guest · awaiting
● Medium4m ago
In progress 3
Maintenance#4807

Air-con not cooling

📍 Room 421·K. Tanaka
LT
Luis T.ETA 2 min · en route
● Critical9m ago
Housekeeping#4805

Room not ready for check-in

📍 Room 107·check-in 15:00
MC
Maria C.in room
● Medium15m ago
Marketplace#4802

Electronic lock jammed

📍 Room 301·Guest #301
⚙
Locks.it · Fabrizio M.Quote €85 · 25 min
● Critical23m ago
Closed today 24
Maintenance#4799

Faulty WC flush

📍 Room 203
✓ Resolved in 18 min · Luis T.
Front Office#4795

Airport transfer info

📍 Room 512
✓ AI reply · 14 sec
Housekeeping#4790

Extra cleaning requested

📍 Room 418
✓ Completed · Maria C.
Trusted by
The AldenCasa NovaHôtel MaraisNorth/RoomVilla SerraAtoll · 6
02 · The Solution

The hotelier doesn't
pick up the phone.

The moment the message lands, the Fixhos agents work on your behalf. They open the ticket, call maintenance, WhatsApp the technician on duty, escalate if no one answers — exactly like an ops director would. Without you lifting a finger.

SM
Sarah Müller
via WhatsApp · room 312
● Live

The AI acts, not just answers.

Every Fixhos agent has a precise role in the resolution chain. They work in parallel, talk to each other, and involve real humans — in-house staff or marketplace pros — only when it truly matters.

01

Analyst Agent

Reads the message, classifies the problem, assesses urgency and reputation risk in under a second.

02

Dispatcher Agent

Contacts the right person: WhatsApp to the technician, email to the supervisor, voice call when it's urgent.

03

Escalation Agent

If staff don't answer within SLA, it retries, climbs the chain, alerts the owner — never losing the ticket.

04

Marketplace Agent

Last gridlock: activates Fixhos-vetted technicians, gathers quotes, and puts them in front of you to approve.

03 · Try the AI

Write a message.
Watch what happens.

Paste a real guest message — or pick an example. The AI analyzes it in front of you.

Speak as if you were a guest.
The AI actually replies.

Write any request — a leak, a late check-out, a complaint. You'll see the AI reply, open the ticket and alert the right staff, in real time.

Live · powered by Fixhos AI
04 · The AI chain

One message.
Six agents working for you.

From the guest's first "hi" to the technician's signature. No manual handoff, unless you want one.

STEP 01

The guest writes

WhatsApp, email, Booking, Airbnb — channel doesn't matter. The AI receives, replies with the right tone, and reassures within seconds.

STEP 02

The AI analyzes

Category, priority, room involved, review risk. It opens a ticket, informs you, and decides who acts — without bothering you for every routine request.

STEP 03

The AI contacts staff

Sends the ticket to the right staff member via WhatsApp, email or automatic voice call. Maintenance, housekeeping, front office — you pick the team.

STEP 04

The AI handles escalation

If the first doesn't answer within SLA, it retries. Then moves to the second. Then to the supervisor. The guest gets natural updates — they don't know you're still looking.

STEP 05

Fixhos Marketplace

If no staff is available, the AI activates vetted technicians in your area. Quotes, timing and feedback from other hotels in front of you with one click.

STEP 06

You approve. They act

Accept the quote with a tap. The marketplace technician acts first, the AI tracks them in real time and closes the ticket once the job is signed.

Stop being
the switchboard.
Let the agents
work for you.

Analysis, staff contacts, escalation, marketplace of vetted technicians. Fixhos runs the full chain — you only decide when it really matters.

Request Early Access →Try the AI